Terms and Conditions

This website is operated by Wijesiri Tours, trading as Wijesiri Tours, registered in Business Names Statute of Trade, Corporations and Non - incorporated Trade Institution of the Western Province No. 05 of 2011 under registration number W/එම්/ව්‍යානා/9191, at No 78/2, hedidenikanda, radawadunna, Nittambuwa.

In these terms, “we”, “us” and “our” mean that business, and “you” means the person using this website or making a booking.

• You must be at least 18 years old to hold an account and make a booking. An adult may book travel for a child as a passenger.
• You are responsible for keeping your password confidential and for all activity that takes place under your account.
• You agree to give accurate and current information when you register and when you enter passenger details.
• You may not use this website for any unlawful purpose, attempt to gain access to another passenger's account or booking, interfere with its operation, or make bookings you do not intend to honour.
• We may suspend or close an account that breaches these terms or is used fraudulently.

• We aim to keep timetables, routes, seat availability and fares accurate, but we do not warrant that all information on this website is free of error or omission.
• All fares are shown and charged in Sri Lankan Rupees (LKR). The fare for a booking is the fare displayed at the moment you complete payment.
• The total charged at checkout may include a service charge and a payment gateway charge in addition to the seat fare. Both are shown as a single combined charge before you confirm and pay.
• Fares and timetables may change without notice. A change does not affect a booking you have already paid for.
• Departure and arrival times are scheduled estimates. They are not guaranteed and may be affected by traffic, weather, road conditions and other circumstances outside our control.
• A seat is reserved for the specific departure, date and passenger shown on your booking, and is not transferable to another trip.

Booking has three stages, and it is the third that forms a contract between us:

• Selecting seats. When you choose your seats we hold them for 10 minutes so that nobody else can take them while you enter passenger details. A held seat is not yet booked.
• Pending booking. Once you submit passenger details your booking is created as Pending and you have 15 minutes to pay. This is an offer to purchase, not a confirmed booking. If you do not pay within that time the booking expires and the seats are released to other passengers.
• Confirmed booking. When your payment succeeds the booking becomes Confirmed. Only at this point is your seat secured and a contract of carriage formed.

We may refuse or cancel a booking where a seat is no longer available, where there has been an error in the fare or trip information, where payment is not received or is reversed, or where we suspect fraud. If we cancel a paid booking for any of these reasons we refund it in full.

• You agree to provide valid payment details and authorise the charge of the total fare shown at checkout.
• Payments are taken through our third-party payment service provider, PayHere, on their secure hosted payment page. We do not receive or store your card details.
• A booking is only confirmed once we receive successful confirmation of payment from the payment provider. If money has left your account but your booking is not confirmed, contact us — see our Refund Policy.

You may cancel an unpaid Pending booking yourself at any time at no charge. Once payment is completed, a booking is final and non-refundable. If we cancel a trip, you receive a full refund with no fee, paid back to the original payment method used for the booking.

The full terms, including how refunds are paid and how to report a duplicate or incorrect charge, are set out in our Refund Policy, which forms part of these terms.

• Please arrive at your pickup point in good time. Buses cannot wait for late passengers, and a missed departure is not refundable.
• You must occupy the seat shown on your booking and may be asked to show your booking confirmation and, where provided, the passenger's identification.
• The driver may refuse carriage to any passenger who is behaving in a manner that is unsafe, unlawful, or distressing to other passengers, or who is under the influence of alcohol or illegal drugs. No refund is due in that case.
• You are responsible for your own baggage and belongings. Please do not leave valuables unattended on the bus.
• Smoking and the consumption of alcohol are not permitted on board.

We are not liable for any delay, disruption, or failure to perform caused by circumstances beyond our reasonable control, including adverse weather, flooding, road closures, accidents, traffic conditions, strikes, civil unrest, government action, or the failure of a third-party network or payment provider.

A full refund will only be provided if the trip is cancelled by us before departure due to such circumstances, in accordance with our Refund Policy. If a trip has already commenced and is subsequently delayed, disrupted, diverted, or unable to be completed due to these circumstances, no refund or partial refund will be provided.

All content on this website — including text, images, logos, graphics, layout and software — belongs to us or to our licensors and is protected by intellectual property law. You may not copy, reproduce, distribute or modify it without our prior written consent. You may of course print or save your own booking confirmation.

Where a trip is not provided as booked, our liability is limited to refunding the fare you paid for that booking.

We are not liable for indirect or consequential loss arising from a delayed or cancelled trip — including missed connections, missed flights, missed appointments, lost earnings or accommodation costs. Please allow adequate time when planning onward travel.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for fraud.

Our Privacy Policy explains what personal information we collect, how we use it and who we share it with. It forms part of these terms.

We may update these Terms and Conditions from time to time. The version published on this page at the time you make a booking is the version that applies to that booking. Any change is published here with a revised “last updated” date.

If you have any question about these Terms and Conditions, contact us at: