Refund Policy

Once a booking has been successfully paid for and confirmed, it is considered final and cannot be cancelled or refunded.

If payment has not yet been completed, the booking may be cancelled before the payment window expires without any charges.

Refunds are only available in the following situations:

• The scheduled trip is cancelled by Wijesiri Tours.
• A duplicate or incorrect payment has been successfully verified.
• A technical or payment processing error has resulted in an incorrect charge.

Approved refunds are always issued back to the original payment method used for the booking — the same card, bank account, or e-wallet the payment was made from. We do not issue refunds in cash, or to any account or card other than the one used to pay.

Currently, confirmed bookings cannot be exchanged, transferred, or modified after payment. Please carefully review your travel details before completing your booking.

The following bookings are not eligible for refunds:

• Confirmed and paid bookings.
• Missed departures or no-shows.
• Bookings where the passenger arrives after the scheduled departure time.
• Bookings cancelled by the passenger after payment.

If Wijesiri Tours cancels a scheduled trip due to operational reasons, mechanical issues, road conditions, weather, or other unforeseen circumstances, passengers will receive a full refund of the amount paid.

Approved refunds will be processed within 7–14 business days after approval. Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

If you have any questions regarding this Refund Policy or believe you were charged incorrectly, please contact our customer support team with your booking reference.